Batbox Cookie Policy
Effective Date: January 1, 2026
Batbox Holdings, Inc., and its affiliates, subsidiaries, and parent companies, (collectively, “Batbox,” “we,” “us,” or “our”) uses cookies and similar technologies on our websites, mobile apps, check-in systems, booking platforms, and other digital interfaces (collectively, the “Platform”) to provide core functionality, enhance user experience, analyze performance, and support marketing and lead generation activities. This Cookie Policy explains what cookies are, how and why we use them, and how users can manage their cookie preferences.
By using the Platform, you are consenting to our use of cookies and other tracking technology in accordance with this notice. If you do not agree to our use of cookies and other tracking technology in this way, you should set your browser settings accordingly or not use the Platform. If you disable cookies that we use, this may impact your user experience while on the Platform.
- What Are Cookies
Cookies are small text files stored on your device (computer, smartphone, tablet) when you access certain websites or apps. Cookies allow websites to recognize your browser or device and store information about your usage patterns, preferences, and interactions.
We also use related technologies such as tracking pixels, web beacons, local storage, device fingerprinting, and scripts, which collectively are referred to as “cookies” throughout this Policy.
- Why We Use Cookies
We use cookies and similar technologies for several key purposes:
- To operate the Platform and ensure functionality, including logins, check-ins, and simulator session tracking
- To remember your preferences, such as language and location settings
- To measure usage, engagement, and performance across pages and digital properties
- To facilitate marketing campaigns and retargeting across platforms (e.g., social media, display ads)
- To collect leads and behavior data from users interacting with forms related to venue bookings, event inquiries, franchise/licensing requests, and investor contact
- To support integrations with third-party tools, including CRMs, ad networks, payment gateways, and video hosting platforms
- To improve site security and protect against fraudulent use
- Types of Cookies We Use
- Strictly Necessary Cookies
These are required to enable core functions such as session management, user logins, simulator activity, booking workflows, and security. These cannot be disabled through the cookie banner. - Performance and Analytics Cookies
These help us understand how users interact with our Platform, allowing us to improve navigation, identify bugs, and optimize performance. We use tools like Google Analytics and Hotjar. - Functionality Cookies
These remember user settings, login state, and customizations to enhance usability. For example, they store session preferences, form field memory, and pre-filled information for returning users.
Advertising and Targeting Cookies
These track user activity for the purpose of delivering relevant ads, tracking marketing attribution, and
- supporting social media remarketing. This includes technologies such as Meta Pixel, LinkedIn Insight Tag, and Google Ads.
- Lead Conversion and CRM Cookies
These track user actions related to form submissions, simulator bookings, or franchise inquiries. These may sync with tools like HubSpot, Salesforce, or custom CRMs to optimize follow-ups. - Embedded Content Cookies
We may embed videos, maps, or third-party forms from services like YouTube, Vimeo, Typeform, or Calendly, which may set their own cookies.
- Third-Party Cookies
Batbox may permit select third parties to set cookies on our Platform. These third parties may include:
- Analytics providers such as Google Analytics and Hotjar
- Ad networks such as Google Ads, Meta (Facebook/Instagram), and LinkedIn
- Marketing automation tools such as Klaviyo, Mailchimp, or HubSpot
- CRMs such as Salesforce or proprietary systems
- Payment and booking systems like Stripe, 7ROOMS, and GoTab
- Embedded services such as YouTube, Vimeo, or Google Maps
These third parties may collect information about your online activities over time and across different websites and may be subject to their own privacy and cookie policies.
- Cookie Duration
Some cookies are session-based and expire when you close your browser. Others are persistent and remain on your device for a set period or until manually deleted. Cookie duration depends on the function and the service provider.
- Legal Basis and Consent
Where required by applicable law, Batbox obtains your consent for the use of cookies other than those that are strictly necessary. Consent is managed via our cookie consent banner, which appears upon your first visit and can be adjusted at any time.
- Managing Your Preferences
You have the right to control the use of non-essential cookies. You can:
- Use the cookie banner on our website to accept, reject, or customize your cookie preferences
- Adjust your browser settings to block or delete cookies (please refer to your browser’s help section)
- Opt-out of certain third-party cookies using their individual tools or global settings, such as:
- Google: adssettings.google.com
- Facebook: facebook.com/settings
- Network Advertising Initiative: optout.networkadvertising.org
- YourAdChoices: youradchoices.com
- Updates to This Policy
We may update this Cookie Policy from time to time to reflect legal, operational, or technological changes. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.
- Contact Us
If you have any questions or concerns about our Cookie Policy or data practices, please contact us at:
Email: privacy@batbox.com
Mailing Address: Batbox Holdings, Inc.
5100 Belt Line Rd, Suite 612
Addison, TX 75254
Consent
We use cookies
Batbox uses cookies and similar technologies to operate our Platform, ensure essential booking and session features, and — with your consent — to support analytics, marketing, and integrations. When you first visit our site, you can choose to Accept or Deny non-essential cookies. If you click Deny, or if your browser sends a Global Privacy Control (GPC) signal, we will block non-essential cookies by default.
You can revisit your cookie preferences at any time by clicking the Cookiebot logo at the bottom of our website. If your browser sends a Global Privacy Control (GPC) signal, we will automatically treat this as a Deny choice.
Note that disabling cookies may affect site functionality, especially for session tracking, form submission, or video/media playback.
